10. Personal information

•  By shopping at sosbymates.com, you accept our data protection policy and our processing of your personal data.
•  We protect your privacy and do not collect more information than necessary to process your order.
• We never sell or pass on your information to third parties without legal basis.
• Ace Mates AB is responsible for the processing of personal data that you have provided to us as a customer.
• Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
• The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).

10(a). What is Personal Information?

• A personal data is all information that can be directly or indirectly attributed to a natural person.

10(b). What information do we store?

• To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
• Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10(c). Legal basis

• In connection with a purchase, your personal data is processed to complete the agreement with you.
• Marketing, promotions and similar mailings take place with your consent.

10(d). What information is shared and for what purpose?

10(d).(i). Payment provider

• When making a purchase, information is shared with our payment provider.
• What is stored is first name, last name, address, e-mail address and telephone number.
• If you choose to pay by invoice, the social security number of the payment provider is also saved.
• The information is saved in order to complete the purchase and to protect the parties against fraud.
• The payment providers (payment services) that we use are: Klarna

10(d).(ii). Shipping company

• In order to deliver your orders and complete our agreement, we must share specific information with the shipping company.
• What is shared with the shipping company is first name, last name and address information for delivery.
• E-mail address and / or mobile number may also be shared with the shipping company for notification.
• The shipping companies we work with are: Postnord, DHL and other major courier companies in Sweden.

10(d).(iii). Newsletter

• If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider.
• This is to be able to keep you updated with information and offers for marketing purposes.

10(e). The right of access

• You have the right to receive extracts from all information available about you with us.
• Excerpts are delivered electronically in a readable format.

10(f). Right to rectification

• You have the right to ask us to update incorrect information or supplement information that is incomplete.

10(g). The right to be forgotten

• You can request that the information concerning you be deleted at any time.
• There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

10(h). Responsible for data protection

• Ace Mates AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10(i). How we protect your personal data

• We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

10(j). Cookies

• Cookies are small text files that are saved on your computer or mobile device and retrieved from them on subsequent visits to the current website.
• They give us information about how you use our site and help us provide better functionality of our website.
• If you use our services, we assume that you accept the use of cookies.
• You can easily delete cookies from your computer or mobile device via the browser.
• For instructions on how to handle and delete cookies, go to the “Help” option in your browser.
• You can choose to deactivate cookies or receive a notification every time a new cookie is sent to your computer or mobile device.
• Please note that if you choose to deactivate cookies, you will not be able to use all functions on our website.

11. Amendments to the General Terms and Conditions

• We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

• In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se.
• For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
• Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.